If you have any questions or would like to contact us, please use one of the methods below.
Connect live with our federal team and learn about your health plan options at AetnaFedsLive.com
- Chat online and get answers
- Schedule an online appointment for personalized support
- Attend live webinars
- Use self-service tools for round-the clock help
To speak with a representative, call us at 1-877-459-6604.
Our representatives can help:
- Answer questions about benefits coverage
- Find network providers
- With ID card requests and claim inquiries
Aetna Navigator goes where you go!
On your Aetna Navigator® secure member website, you will find:
- Health information – To learn about various diseases and conditions
- Cost information – To become an informed consumer
- Personalized tools – To help you better manage your health
- Financial tools – To help you spend your health care dollars more wisely
Not a member yet?
Take a test run by using “federal3” for the username and password.
To reach an Informed Health Line Nurse, please call 1-800-556-1555
24 hours a day/7 days a week