We're here to help
Our goal is to fit into your schedule and get you the answers you need.
If you have any questions or would like to contact us, please use one of the methods below.
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Connect live with our federal team and learn about your health plan options at Aetna®FedsLive.com
- Chat online and get answers
- Schedule an online appointment for personalized support
- Attend live webinars
- Use self-service tools for round-the-clock help
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Our FAQs have answers to some of the most commonly asked questions about our medical and dental plans.
Read the FAQs -
To speak with a representative, call us at 1-877-459-6604 (TTY: 711).
Our representatives can help:- Answer questions about benefits coverage
- Find network providers
- With ID card requests and claim inquiries
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Aetna® member website goes where you go!
On your Aetna® member website secure member website, you will find- Health information – To learn about various diseases and conditions
- Cost information – To become an informed consumer
- Personalized tools – To help you better manage your health
- Financial tools – To help you spend your health care dollars more wisely
Not a member yet?
Visit Aetna member website now
Take a test run by using “federal3” for the username and password. -
To reach an Informed Health® Line Nurse, please call 1-800-556-1555 (TTY: 711)
24 hours a day/7 days a week
While only your doctor can diagnose, prescribe or give medical advice, the Care Management nurses can provide information on a variety of health topics.
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Visit the Aetna® Pharmacy website to:
- Answer questions about benefits coverage
- Find network providers
- With ID card requests and claim inquiries
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Visit the site for more information or call us at 1-800-227-5720 (TTY: 711)
- Answer questions about benefits coverage
- Find network providers
- With ID card requests and claim inquiries
