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Schedule a one on one

Happy woman talking on the phone

A friendly voice

Meet one-on-one with an Aetna team member

Schedule a One-on-One phone appointment.

All appointments are scheduled for 15 minutes

We get it, health plans can be complex – you've got questions. We're here to simplify the process. This feature allows you to find a date and time that's right for you to talk to an Aetna Team Member via phone. Simply choose a date and time, enter a bit of info about yourself, and an Aetna team member will call you to help get your questions answered.

Notice for members - due to HIPAA laws and Privacy concerns for any customer service or claims concerns please log into the Aetna Navigator to send us an email or call Customer Service at 888-238-6240.

When scheduling an appointment, you'll have the opportunity to:


Choose a date and meet with the first available team member:

Find first available opening »


Or choose a specific team member you'd like to talk with:

Choose a team member »

By providing Aetna with your e-mail address or telephone number, you agree to allow Aetna to contact you regarding information related to its health benefits plans, products, services, and/or educational information related to health care.

Not interested in a One-on-One?

Here are a few other resources you might be interested in: