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Schedule a one on one

A friendly voice

Meet one-on-one with an Aetna® team member

Schedule a One-on-One appointment to review your health plan needs.

Simply choose a date/time and an Aetna team member will call you to get your personalized questions answered. We offer phone appointments for 15 minutes. We get it, health plans can be complex – you've got questions, we’ve got answers.

What to expect in the One-on-One:
  • We'll review your specific health plan needs
  • We'll walk you through Aetna’s Federal plan options to find the best fit for you
  • We'll help simplify and make the enrollment process easier

Notice for members with Claim Concerns — due to HIPAA laws and Privacy concerns please log into your Member Website to send us an email or call Customer Service at 1-888-238-6240 (TTY: 711) to have your concerns handled now. For members who would also like to speak to a federal team member about their health plan — all claim concerns will be handled within 24 hours.

Schedule your One-on-One plan review appointment

Choose a phone appointment or start by selecting a team member:


Phone Appointment:
Choose a date and meet with the first available team member:

Find first available
phone opening


Start with a team member:
Choose a specific team member you'd like to talk with:

Choose a team member

Are you a member looking for help with a claim?

Our customer service team is ready to help.

Call customer service at: 1-888-238-6240 (TTY: 711)
Email and chat options are also available in your Member Website

By providing Aetna® with your e-mail address or telephone number, you agree to allow Aetna to contact you regarding information related to its health benefits plans, products, services, and/or educational information related to health care.

Not interested in a One-on-One?

Here are a few other resources you might be interested in: