Member tools

Tools and resources to manage your health and budget.

Dig deeper with the tools below and get smart about your health choices!

Find a doctor and tools to manage your health.

Use the buttons below to read about our member tools:

Find a Doctor, Dentist or Hospital

Use the Provider Search directory when you need to find doctors, dentists, hospitals, and other providers that accept your plan.

Remember, using doctors that participate in the Aetna network gives you the most value. Aetna networks are among the largest in the country. So, chances are your doctor is already there. You can check right now!

Step 1: Visit Aetna.com/dsepublic/#/fehbp to "START A NEW SEARCH."
Step 2: Follow the prompts. You can search by zip code, doctor name, specialty, hospital affiliation, gender — you choose how to search.
Step 3: When prompted for your plan type, select the network based on which plan you are interested in.

After you enroll, you will be able to enter Provider Search through the secure member website, which prefills your plan information, making your search even easier!

Helpful information about your doctor

To make an informed decision, the provider search tool gives you helpful information about a doctor:

Network status
Office locations
Maps and driving directions
Education
Hospital affiliations
Board certifications
Quality designations
Languages spoken
Identifying providers offering telemedicine
Patient ratings and reviews

The provider search tool is updated six days per week, so you have the latest on participating doctors and facilities.

Your Aetna member website lets you save time, avoid guesswork, and make informed decisions about your health. You’ll be able to:

Connect with care
Find in-network doctors, pharmacies, labs, hospitals, and urgent care centers
Access your ID card
See coverage and costs
- View your health plan summary and get information about what’s covered
- Track spending and progress toward meeting your deductibles for you and your family
- Estimate and compare costs
- View claim details and pay your claims
Manage prescriptions
- Learn about drug information and side effectss
- Estimate and compare costs
- Find pharmacy and refill prescriptions
Stay healthy
- Take health survey
- Get healthy living tips. Print records of preventive shots and checkups
Get health reminders to keep you at your best

Register and log in after you enroll

Have your Aetna Member ID card ready.

Step 1: Go to Aetna.com
Step 2: Select the “Register now” link
Step 3: Follow the simple prompts

That’s it. Log in anytime, from anywhere you have Internet access.

Aetna member website & Aetna Health℠ app flyer (PDF)

Enter the zip code where you live or work to find rates in that area.

CVS Health Virtual Care™ (Telemedicine)

It’s your care, your way
As part of most of our medical plans, you’ll have access to 24/7 on-demand care and mental health services. This virtual care option is in addition to your traditional network of providers.

On-demand care:

Access 24/7 care with licensed providers for common illnesses (cough, colds, flu), common infections (ear, sinus, skin, urinary) and one-time medication refills

Mental health services:

Talk with a licensed therapist by appointment 7 days a week including evenings
Get help with medication management 24/7 from an on-demand provider

Additional benefits:

Extend virtual visits to in-person care with in-network providers or at 1,100+ MinuteClinic^® locations* nationwide
Access your health information, lab results and personalized tips from anywhere with your health dashboard

What’s next?

Go to CVS.com/virtual-care to set up your account for future care needs.

*MinuteClinic in-person services are not included with this product and are subject to plan benefit.

Nothing should stand in the way of your mental health. That includes your right to access quality behavioral and mental health care, when and where you need it. With virtual and in-person care options, you can choose what feels comfortable for you.

AetnaBehavioralHealth.com provides information to:

Check your emotional well-being Improve your mood with self-check tools
Find helpful healthy-living tips
Find caregiver support and resources
Watch inspirational videos
Read empowering stories
Connect with your community

Access mental well-being services from anywhere

With telehealth and virtual mental well-being programs, you have another way to get the help you need from providers that are part of your network. And whatever you’re facing, you have the same support for counseling or medications for mental health concerns. You can see them where and when it’s convenient — you choose. Virtual sessions will cost the same as an in-person office visit.

Prior to receiving services, confirm your mental health telehealth eligibility by checking for plan details or calling the number on your ID card.

Table of contact information for provider groups in your area.
Availability:	Provider:	To schedule a session:	Ages:
Nationwide	Array at Home	1-800-442-8938 ArrayBC.com/Aetna	5+
Nationwide	Telemynd	1-866-991-2103 Telemynd.com/Aetna	5+
Nationwide	Alma Health	HelloAlma.com/Aetna	5+
Nationwide	Teladoc Health	1-866-991-2103 Teladoc.com/Aetna	13+
Nationwide	CVS Virtual Care™	CVS.com/virtual-care	13+
Nationwide	MinuteClinic®	MinuteClinic.com	13+
Nationwide	Brightside	1-415-360-3348 Brightside.com/Aetna	13+
Nationwide	Headway Health	Headway.co	2+
Nationwide	Meru Health	MeruHealth.com/sign-up/Aetna/	18+

Women have unique health experiences from adolescence to post menopause. The Women’s Health Support Center is available via your member website. This site has resources to guide you through health topics over different life stages.

Reproductive Health including information on reproductive health conditions to help support decisions
Menstrual Health & Menopause including information on what to expect during these life stages plus care options
Heart Health including information on health promotion, screenings, conditions and resources to support a member’s health journey
Health Conditions including information on chronic & autoimmune conditions, plus resources

Aetna Clinical Policy Bulletins (CPBs)
These are detailed documents that explain how we make coverage decisions for members under our health benefits plans. The CPB determines which medical, dental, pharmacy and behavioral health technologies and services that are covered.

Staying healthy is important. So is keeping track of your benefits. But managing it all isn’t easy.

The Aetna Health app can help. Download it now to:

Find in-network providers near you and search by location or specialty
View your benefits and coverage details specific to your plan
Compare cost estimates for doctor visits and procedures
Receive personalized reminders to help improve your health
View and pay claims for your whole family
Track spending and progress toward meeting your deductible
Access your ID card whenever you need it

Discover a smarter, simpler way to manage your health and benefits. Download the Aetna Health app — so you can make the most of your benefits and take control of your health.